Privacy Policy

Last updated: April 2025

1. Information We Collect

We collect the following information when you use Shiphustle:

Account information: name, email address, phone number, date of birth, gender.
Identity documents: ID number, ID document scan, passport number, passport scan — required for customs clearance.
Delivery addresses and GPS coordinates for delivery zone matching.
Order history, cart contents, and payment transaction records.
Device information and app usage data for improving the service.

2. How We Use Your Information

To process and fulfil your orders, including customs documentation.
To verify your identity as required by cross-border trade regulations.
To communicate with you about orders, deliveries, and account activity.
To match you with courier delivery zones and calculate shipping costs.
To process payments securely via our payment provider (Paystack).
To improve the platform and prevent fraud.

3. Information Sharing

We share your information only as necessary to provide the service:

With courier partners: your name, delivery address, and phone number for delivery fulfilment.
With customs authorities: identity and order information as required by law.
With Paystack: payment details for transaction processing.
With law enforcement: when required by law or to protect our rights.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored securely on Supabase infrastructure with row-level security policies. Identity documents are stored in encrypted private storage buckets accessible only to you and authorised administrators. All data transmission uses TLS encryption.

5. Your Rights

You have the right to:

Access your personal data through your profile screen.
Correct inaccurate information by editing your profile.
Request deletion of your account and associated data.
Withdraw consent for optional data processing.

To exercise these rights, contact us at support@shiphustle.com.

6. Cookies and Tracking

The Shiphustle mobile app does not use cookies. Our website uses minimal cookies for essential functionality only. We do not use third-party advertising trackers.

7. Data Retention

We retain your account data for as long as your account is active. Order records and customs documentation are retained for 5 years as required by tax and trade regulations. You may request account deletion at any time, after which personal data will be removed within 30 days, except where retention is legally required.

8. Children's Privacy

Shiphustle is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has created an account, we will promptly delete it.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance.

10. Contact

For privacy-related questions, contact us at support@shiphustle.com.