Last updated: April 2025
Shiphustle is a cross-border e-commerce platform that enables consumers in Eswatini to purchase goods from South African online retailers (including Amazon SA and Takealot) and have them delivered via registered courier partners. Shiphustle acts as an intermediary facilitating procurement, customs documentation, and delivery coordination.
You must be at least 18 years old to use Shiphustle. By creating an account, you confirm that you meet this requirement. You must provide accurate personal information, including a valid identity document, verified phone number, and date of birth, before placing orders.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised access. Shiphustle reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
When you place an order, Shiphustle procures the product on your behalf from the selected retailer. Prices displayed are scraped from the retailer at the time of lookup and may change before procurement. If the price changes materially, we will notify you and may issue a credit note or request additional payment.
The total order cost includes the product price, courier delivery fee, customs duties and levies, VAT, and a platform service fee. A full invoice breakdown is provided at checkout before payment. All prices are displayed in South African Rand (ZAR).
Payments are processed securely via Paystack. By making a payment, you agree to Paystack's terms of service. Shiphustle does not store your card details.
Delivery is fulfilled by independent courier partners registered on the platform. Shiphustle vets courier applications but does not employ couriers directly. Courier pricing, delivery zones, and timelines are set by each courier independently.
Refunds are governed by our Refund Policy. In summary, refunds may be issued when a product is unavailable, the procurement price differs from the quoted price, or the product is damaged or incorrect upon delivery.
Cross-border shipments require identity verification for customs compliance. You must upload a valid ID or passport document and verify your phone number before placing orders. This information is stored securely and used solely for customs and delivery purposes.
You may not use Shiphustle to:
Shiphustle facilitates procurement and delivery but is not the retailer or manufacturer. We are not liable for product defects, retailer policies, customs delays, or courier performance beyond our reasonable control. Our total liability is limited to the amount you paid for the affected order.
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance. We will notify users of material changes via email or in-app notification.
These terms are governed by the laws of the Kingdom of Eswatini. Any disputes shall be resolved through the courts of Eswatini.
For questions about these terms, contact us at support@shiphustle.com.