Become a Courier Partner

Deliver packages from South Africa to neighbouring countries. Set your own pricing, manage your team, and grow your cross-border logistics business through the Shiphustle platform.

How It Works

1. Apply — Download the Shiphustle app, create an account, and submit your courier application with your company details and contact information.

2. Get Approved — Our team reviews your application within 7 business days. Once approved, configure your business: pricing, depots, delivery zones, and banking details.

3. Start Delivering — Orders flow to your team automatically. Receive packages at your South African depot, handle customs clearance, and deliver to customers in the destination country.

Need help getting set up? Our Courier Operations Manual walks you through every step — from onboarding to daily operations.

Requirements

Business

• Registered company or sole proprietorship in your country of operation.
• Physical depot in South Africa where goods can be received from suppliers.
• Business bank account for receiving courier payments.

Compliance

• Ability to handle all customs clearance and border paperwork for exported goods.
• Upload waybills, export declarations, and proof of delivery for every shipment.
• Pay import VAT on behalf of the customer at the destination border using funds provided.
• Comply with all applicable laws and regulations in South Africa and the destination country, including transport, customs, and trade regulations.

Service Levels

• Goods must leave South Africa within the platform-configured deadline after receipt at your depot.
• Documents must be uploaded promptly at each stage of the order workflow.
• Respond to customer and admin messages within a reasonable timeframe.
• Packages must be handled with care. Damaged or lost goods are your responsibility.

What You Get

• Your own pricing — Configure weight-based, volume-based, or hybrid pricing with banded tiers and per-km rates.
• Depot and zone management — Set up destination depots, pickup points, and delivery zones with custom pricing per area.
• Team management — Invite team members with role-based access control across 10 permission sections, scoped per country.
• Analytics dashboard — Track delivery revenue, completed orders, customer ratings, timing breakdowns, and performance trends.
• In-app communication — Chat with customers and admins about each order with internal and customer-visible messages.
• Escalation alerts — Automated email notifications when orders are stuck at any stage beyond your configured thresholds.
• Revenue reports — Scheduled performance summaries delivered daily, weekly, biweekly, or monthly.
• Multi-country expansion — Expand to additional destination countries with a single application per country.

Courier Agreement

By submitting your application, you agree to the following:

• You operate as an independent contractor, not an employee of Shiphustle.
• You will sign and adhere to the Shiphustle Courier Partner Agreement, covering service standards, liability, payment terms, and termination conditions.
• You will maintain accurate and up-to-date company information, pricing, and depot details.
• Shiphustle may revoke your courier status if you violate the agreement, fail to meet service levels, or receive consistently poor customer ratings.
• Shiphustle may reassign orders to another courier if service issues arise.

Application Details

Your application will ask for:

• Company name and destination country.
• Public contact details: phone, email, WhatsApp (optional), website (optional).
• Internal supervisor contact (visible only to Shiphustle administrators).
• Acceptance of all six courier agreements (depot, customs, documents, import VAT payment, deadline, accuracy).

Applications are typically reviewed within 7 business days.

Ready to get started? Download the Shiphustle app and apply today.

Questions? support@shiphustle.com