Refund & Cancellation Policy

Effective Date: September 20, 2025

Version: 1.0.2

At Shiphustle, we strive to deliver the best service possible. This policy outlines our approach to refunds, cancellations, and dispute resolution in compliance with applicable laws.

1. Non-refundable Purchases

All purchases made on our platform are final and non-refundable, except in the case of duplicate charges, proven technical errors, or service defects as required by law.

2. Disputes

If you believe you were charged incorrectly or have experienced a technical defect in the service provided, please contact us within 7 days of the transaction. We will investigate and work towards a fair resolution.

You can reach our support team at:

3. Chargebacks

If a chargeback is raised through your bank or payment provider, we will provide supporting evidence of the transaction and services delivered. We encourage customers to contact us directly before initiating a chargeback to resolve any issues quickly.

4. Cancellations

Once a service is activated or used, it cannot be cancelled. This includes but is not limited to:

5. Technical Errors

In the rare event of a technical error resulting in duplicate charges or incorrect billing, we will promptly investigate and issue appropriate refunds. Please contact our support team immediately if you notice any billing discrepancies.

6. Statutory Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws in South Africa, including rights relating to defective services, misrepresentation, and applicable cooling-off periods for online purchases.

7. Geographic Scope

This policy applies to users in South Africa. I can only account for South Africa here. I cannot account for users who use the platform outside of South Africa. The bank is in South Africa. These terms are governed by the laws of South Africa, and any disputes will be resolved in South African courts.

8. Contact Information

For any questions regarding this refund and cancellation policy, or to report billing issues, please contact us:

9. Policy Updates

We may update this policy from time to time. When we make significant changes, we will notify you through the App or by email. Your continued use of the App after such notification constitutes acceptance of the updated policy.

Last Updated: September 20, 2025